SHIPPING POLICY
Thank you for choosing Apexnomad! We want to make our shipping process as clear and transparent as possible. Please read the following Shipping Policy carefully before placing your order.
If you have any questions regarding shipping, please contact our customer support team at support@apexnomadusa.com or via Live Chat.
Shipping Origin
All orders are shipped from China unless otherwise stated on the applicable product page.
We currently do not operate local fulfillment warehouses in the United States or other countries unless otherwise stated on the applicable product page.
For customers in the United States and other international destinations, orders are shipped internationally from our facilities in China.
The shipping method and logistics provider may vary depending on the destination, product type, package size and weight, and available logistics services.
Free Shipping
Free Standard Shipping on All Orders
Apexnomad offers free standard shipping on all orders.
The product prices displayed on our website include standard shipping costs.
No minimum purchase amount is required to qualify for free standard shipping.
Free standard shipping applies to destinations where Apexnomad currently offers shipping service, subject to the shipping restrictions described in this policy.
Customers will not be charged an additional standard shipping fee at checkout unless additional charges are specifically required due to special circumstances, such as remote destinations, restricted delivery areas, special handling requirements, or other exceptional logistics conditions.
If any additional shipping charges are required, we will inform you before processing the order whenever reasonably possible.
Free Shipping Eligibility
There is currently no minimum order value or spending threshold required for free standard shipping.
Free standard shipping applies to:
- The United States;
- Canada;
- Selected countries and regions in Europe;
- Selected countries and regions in Asia-Pacific; and
- Other destinations where shipping is available at checkout.
Shipping availability may vary by product and destination.
Order Processing and Shipping Time
Order Processing Time
Orders are generally processed and shipped within 2 business days after payment has been successfully received and the order has been confirmed.
For example, if an order is placed and confirmed on a Monday, it will generally be processed and shipped by Wednesday, excluding public holidays and other circumstances beyond our reasonable control.
Business days are Monday through Friday and do not include weekends or public holidays.
The 2-business-day processing period refers to the time required for us to prepare and dispatch your order from our facility in China.
It does not include international transit time, customs clearance, or local delivery time.
Once your order has been shipped, we will provide tracking information when available.
Please note that tracking information may take some time to become active after the shipment has been handed over to the carrier.
Estimated Delivery Times by Region
The following delivery times are estimated transit times in business days after the order has been shipped.
These estimates do not include the 2-business-day order processing period.
Actual delivery times may vary depending on the destination, shipping method, customs clearance, carrier conditions, weather, holidays, and other circumstances beyond our reasonable control.
United States
Estimated transit time: 6–15 business days
Orders are shipped from China and may be delivered through express shipping, dedicated international shipping lines, or other appropriate international logistics services.
Canada
Estimated transit time: 8–18 business days
Delivery times may vary depending on the destination province or region and customs processing.
Europe
Estimated transit time: 7–18 business days
Shipping is currently available to selected European countries and regions.
Delivery times may vary depending on the destination country, customs processing, and local carrier conditions.
Australia and New Zealand
Estimated transit time: 8–18 business days
Delivery times may vary depending on the destination and local customs and carrier conditions.
Southeast Asia
Estimated transit time: 7–18 business days
Shipping is available to selected Southeast Asian countries and regions.
Other International Destinations
Estimated transit time: 10–25 business days
For destinations not specifically listed above, delivery times may vary depending on the destination country, shipping route, customs clearance, and local carrier.
If you would like to confirm the estimated delivery time for a specific country before placing an order, please contact our customer service team.
Shipping Methods
Depending on the destination and product, Apexnomad may use different international shipping methods and logistics providers.
Because we offer free standard shipping, Apexnomad may select the appropriate shipping method and carrier based on the destination, package characteristics, and available logistics services.
Possible shipping methods include, but are not limited to:
Express Shipping
Possible carriers: UPS / DHL / FedEx / EMS / SF Express
Estimated transit time: Approximately 6–15 business days, depending on the destination.
Express shipping is generally one of the fastest international shipping options.
For certain destinations or products, Apexnomad may use an express carrier when appropriate.
Standard / Dedicated Line Shipping
Estimated transit time: Approximately 7–20 business days, depending on the destination.
Dedicated international shipping lines may combine air or sea transportation with local delivery services.
This shipping method generally provides a balance between delivery speed and logistics cost.
Economy Shipping
Estimated transit time: Approximately 15–30 business days, depending on the destination.
Economy shipping may use sea freight, land transportation, or other lower-cost international logistics services.
This option may take longer than express shipping but allows us to provide free standard shipping to more destinations.
The actual shipping method used for your order may vary and will be selected based on the destination and available logistics services.
Shipping Availability
We currently ship to selected countries and regions worldwide.
Because international shipping availability may vary by product, destination, customs regulations, carrier restrictions, and other logistics conditions, the countries listed below are subject to change.
Markets We Currently Ship To
North America
Europe
We currently ship to selected European countries, including but not limited to:
- United Kingdom
- Germany
- France
- Italy
- Spain
- Netherlands
- Belgium
- Austria
- Denmark
- Sweden
- Finland
- Poland
- Portugal
- Ireland
- Czech Republic
Asia-Pacific
We currently ship to selected Asia-Pacific markets, including but not limited to:
- Australia
- New Zealand
- Japan
- South Korea
- Singapore
- Malaysia
- Thailand
- Vietnam
- Indonesia
- Philippines
Shipping availability for specific countries may vary depending on the product and delivery address.
If your country is not listed above, please check whether shipping is available at checkout or contact our customer service team before placing an order.
Countries and Regions We Currently Do Not Ship To
Due to carrier restrictions, customs regulations, import requirements, sanctions, logistical limitations, or other legal restrictions, we may be unable to ship to certain countries or regions.
Unless otherwise stated, Apexnomad may not currently ship to:
- Countries or regions subject to applicable international sanctions or trade restrictions;
- Destinations where our logistics partners do not provide service;
- Certain remote or inaccessible areas;
- Military or restricted delivery addresses;
- P.O. Boxes where the selected carrier does not support delivery;
- Other destinations where delivery is prohibited or impractical under applicable laws or logistics requirements.
The list of restricted destinations may change from time to time.
If we are unable to ship your order to the address provided, we will contact you and, where appropriate, offer an alternative shipping method or refund the affected order.
Customs, Duties, and Taxes
Duties and Taxes
Although standard shipping costs are included in the product price, free shipping does not necessarily mean that customs duties, import taxes, tariffs, value-added taxes (VAT), or other government-imposed import charges are included.
When products are shipped internationally from China, the destination country or region may impose customs duties, import taxes, VAT, tariffs, or other applicable charges.
Unless otherwise expressly stated on the applicable product page or communicated by our customer service team, such charges may be the responsibility of the recipient or buyer.
In certain cases, a particular shipping route or logistics service may include some or all duties and taxes as part of the shipping service.
Because customs regulations and import charges vary by country and may change from time to time, Apexnomad cannot guarantee the amount of customs duties, taxes, tariffs, or other import charges imposed by the destination country.
Customs Clearance
The buyer or recipient is responsible for complying with applicable import requirements and providing any information or documentation reasonably required for customs clearance.
If customs authorities require additional information, documentation, payment, or other action from the recipient, the recipient is responsible for responding and completing the required procedures in a timely manner.
If a shipment is delayed, returned, abandoned, confiscated, or destroyed because the recipient:
- Refuses to pay applicable duties or taxes;
- Fails to provide required customs information or documentation;
- Fails to complete customs clearance;
- Refuses delivery; or
- Otherwise fails to comply with applicable import requirements,
any resulting costs, including return shipping, storage, disposal, customs charges, or other related expenses, may be charged to or borne by the buyer, to the extent permitted by applicable law.
United States Shipping
For customers in the United States, all orders are shipped from China unless otherwise stated on the applicable product page.
Standard shipping is free for all U.S. orders. There is no minimum purchase requirement.
Estimated Delivery Time
Order processing: Within 2 business days
Estimated transit time after shipment: Approximately 6–15 business days
Therefore, the typical total time from order confirmation to delivery is approximately 8–17 business days, although actual delivery times may vary.
Delivery times may be affected by:
- International transit;
- Customs processing;
- Weather;
- Carrier conditions;
- Public holidays;
- Peak shipping seasons;
- Incorrect or incomplete delivery information; or
- Other circumstances beyond our reasonable control.
U.S. Customs, Duties, and Taxes
Although standard shipping is free, applicable customs duties, import taxes, tariffs, or other government-imposed charges may not be included unless expressly stated otherwise.
If applicable duties, taxes, or tariffs are imposed and are not included in the applicable shipping service, the recipient may be responsible for paying them.
If you have questions about whether duties or taxes may apply to your order, please contact us before placing your order.
Estimated Delivery Times
All delivery times stated on our website are estimates only and are not guaranteed delivery dates.
Estimated transit times generally begin when the shipment leaves our facility in China.
Transit times do not include:
- Order processing time;
- Customs clearance time;
- Delays caused by local delivery carriers; or
- Other delays outside our reasonable control.
Actual delivery times may vary due to factors including:
- Customs inspections or clearance delays;
- Weather or natural disasters;
- Carrier delays;
- Public holidays;
- Peak shipping seasons;
- Incorrect or incomplete delivery information;
- Recipient unavailability;
- Government regulations or restrictions; or
- Other circumstances beyond our reasonable control.
A delayed shipment does not automatically constitute a failure to deliver or entitle the customer to compensation for consequential or indirect losses, except where otherwise required by applicable law.
Return-Related Shipping Costs
Return shipping, return eligibility, and refund processing are governed by our Returns & Refunds Policy.
If an item is confirmed to be defective, damaged during shipping, or incorrect due to our error, Apexnomad will cover the reasonable return shipping costs.
For customer-remorse returns, the customer is responsible for the actual return shipping costs. Any original shipping charges paid at the time of purchase may be non-refundable unless otherwise required by applicable law.
We do not charge a separate restocking fee for eligible returns. However, products returned with signs of substantial use, damage, stains, odors, missing components, or reduced resale value may receive a reduced refund or may not be accepted.
Please review our Returns & Refunds Policy for complete return conditions and instructions:
https://apexnomadusa.com/pages/returns-refunds-policy
Incorrect Address and Failed Delivery
Customers are responsible for providing accurate and complete shipping information at the time of purchase.
Apexnomad is not responsible for delays, additional shipping charges, lost packages, or other losses resulting from:
- Incorrect or incomplete addresses;
- Incorrect recipient information;
- Failure to respond to delivery attempts;
- Refusal to accept delivery;
- Failure to collect a package from a carrier or pickup location; or
- Other circumstances caused by the recipient.
If a package is returned to us because of an incorrect address, refused delivery, or failure to complete delivery, the customer may be responsible for applicable return shipping costs, reshipping costs, customs charges, storage fees, or other related expenses, to the extent permitted by applicable law.
Lost, Damaged, or Delayed Packages
If your package appears to be lost, significantly delayed, or damaged during transit, please contact us at support@apexnomadusa.com as soon as possible.
For packages damaged during transportation, please retain the original packaging and provide photos of the package and the damaged product when possible.
We will work with the relevant carrier to investigate the issue and, where appropriate, provide a replacement, refund, or other reasonable solution in accordance with our policies and applicable law.
Please note that carrier investigations may take additional time to complete.
Shipping Restrictions
Certain products may not be available for shipment to all countries or regions due to carrier restrictions, customs regulations, import requirements, product restrictions, or other legal or logistical limitations.
If we are unable to ship your order to the destination address provided, we will contact you and, where appropriate, offer an alternative shipping method or refund the affected order.
Additional Information
Shipping Costs
Standard shipping is free on all Apexnomad orders.
There is currently no minimum order value required to qualify for free standard shipping.
Apexnomad reserves the right to modify its free shipping policy for specific products, destinations, or special circumstances. Any applicable exceptions will be clearly stated on the relevant product page or during checkout.
Delivery Estimates
All shipping and delivery times displayed on our website are estimates and may change due to carrier conditions, seasonal demand, customs requirements, weather, holidays, or other logistical circumstances.
The estimated delivery time provided for a destination does not constitute a guaranteed delivery date.
Customer Responsibility
Customers are responsible for:
- Providing accurate and complete delivery information;
- Ensuring that the products ordered may legally be imported into their destination country or region;
- Cooperating with carriers and customs authorities when necessary; and
- Paying any applicable customs duties, taxes, tariffs, or other government-imposed charges that are not included in the applicable shipping service.
If delays, returns, abandonment, or additional charges occur due to incorrect addresses, missed deliveries, refusal of delivery, customs issues, or failure to meet import requirements, Apexnomad will not be responsible for resulting costs or losses to the extent permitted by applicable law.
No Guarantee of Delivery Date
Any delivery date or transit time displayed on our website, at checkout, or provided by a carrier is an estimate only and does not constitute a guaranteed delivery date unless expressly stated otherwise.
We are not responsible for delays caused by circumstances beyond our reasonable control.
Customer Service
If you have any questions regarding shipping methods, estimated delivery times, shipping availability, customs duties, taxes, or the status of your shipment, please contact us:
Email: support@apexnomadusa.com
Live Chat: Available through our website
Our customer service team will be happy to assist you.
